Contact Us

Heathlands House surgery

Healthlands House

175 Station Road
West Moors
Ferndown
Dorset
BH22 0HX
West Moors Village Surgery

Vernon House

164 Station Rd
West Moors
Ferndown
Dorset
BH22 0JB

A new telephone system to improve patient access to our services

At the end of last year, we installed a new and improved telephone system designed to improve the patient experience and enable West Moors Village Surgery to serve you better.  

The new telephone system, which went live in December allows our team to handle high call volumes, ensuring our patients can access the service they need quickly and efficiently.  The new system is equipped to handle increased call traffic efficiently, minimising wait times and improving accessibility for all. 

Additionally, detailed call reports generated by the new system will give us valuable insights into call patterns, peak times, and service demand. This data will enable us to identify areas for improvement and refine our services.

While we are working with the telephone engineering team to install the new system with minimal disruption to our services, your patience and understanding will be much appreciated during the transition period.

Thank you.

For information on our opening hours and what to do when we are closed, visit our Opening Hours page by following this link>>

How to contact us

By telephone : 01202 865800

At times our lines can get busy - thank you for your understanding

Out of hours non emergency call 111 or visit NHS111 online>>

During surgery hours, if you have an urgent medical need please contact us by phone. 

But for non urgent health requirements please click on the image below or follow this link to use our eConsult service>>

Scroll to get in touch with us securely using our Non Medical Contact form below.

 

Contact Form for Non-Medical Matters

Please only use this form for comments about the Practice and suggestions on how we can improve our service>>

Alternatively, please note our contact details below if you wish to telephone or visit us in person.

Medical matters and official complaints will NOT be dealt with via this form.   If you have a query regarding a medical concern, please telephone reception to make an appointment to see or speak with an appropriate member of staff.

To book an appointment, order a repeat prescription or access other GP online services, please follow this link to our Do It Online web page>>

175 Station Road
West Moors
Ferndown
Dorset
BH22 0HX
Day Opening hours
Monday 20 May
8am to 6:30pm
164 Station Rd
West Moors
Ferndown
Dorset
BH22 0JB
Day Opening hours
Monday 20 May
8am to 6:30pm